FREQUENTLY ASKED QUESTIONS -- AND ANSWERS

Q. What is the minimum order that we can place?
A. In the first instance samples can be sent by sharing a container or alternatively by air freight. After which a 20 foot container is our preferred minimum purchase order. We prefer to mix furniture orders with smaller decorative items and so as to take full advantage of the container space.

Q. What are your payment terms?
A. All payment should be made in US dollars, unless otherwise specified in the quotation sent to you. We give the following options for payment:

• Full Advance Payment: This method is most convenient for small orders as it minimizes the bank charges involved in other methods of payment. You may send a Telegraphic Transfer (TT) or Wire Transfer to our  Bankers under intimation to us.
• Advance Cash Payment: For larger orders, we expect that you send 30% value in advance. Balance payment is payable against delivery of shipping documents by DHL and once the order has been completed. This is the most cost effective method of payment as Bank Charges are kept to the minimum.
• Letter of Credit: If the customer prefers this method of payment then we expect a Irrevocable at Sight Letter of Credit against bulk orders after receiving a advance payment of 30% in cash.. This method involves considerable Bank charges. All Bank Changes as per the terms of Letter of Credit, must be to the account of the buyer.
• Credit Cards: At present we do not accept payment by credit cards.

Q. Please give some information on Shipping mode and charges?
A. Normal mode of shipment is - "Sea Freight"  and on a FOB bases as this simplifies clearance at the destination.
It is your option to ask for prices inclusive of shipping costs and on a CIF bases. C.I.F. rates are quoted if you inform us the exact quantity and destination, but prompt clearance is required to avoid extra port costs at your destination.

Q. How can I get a Quote?
A. Please click here to fill the Request of Quotation Form.

Q. How can I contact you?
A. You can Contact us by E-mail, Fax, Phone or Post.
If you wish to have a quotation of any particular item, please use the Request of Quotation Form.
For all other reasons, use any of the following methods:

Post : Indonesian Furniture 
Meubel Toha
Jl Petusghaan GG V /116
Losawi funjungtirto
Singosari, Malang, East Java
Indonesia

e-mail : webmaster@indonesian-teak-furniture.com

Fax  : ++ (62 341) 464748

Phone: ++ (62 341) 466207

We Make Solid Wood Indonesian Furniture at Prices that You Can Afford!